Overview
Our refund policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be shipped back to RE Johnson Books.
Returned items can be shipped to:
R.E. Johnson Books
1038 S Main St
Unit #121
Las Vegas, NV 89101
Once items have been received, you’ll be issued a refund for the purchase price. To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at info@rejohnsonbooks.com.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged, which did not result from shipping. If you need to exchange it for the same item, send us an email at info@rejohnsonbooks.com and send your item to:
R.E. Johnson Books
1038 S Main St
Unit #121
Las Vegas, NV 89101
Shipping Returns
To return your product, you should mail your product to:
R.E. Johnson Books
1038 S Main St
Unit #121
Las Vegas, NV 89101
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be added to your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@rejohnsonbooks.com for questions related to refunds and returns.